Frequently Asked Questions

DSM.promo builds AI-powered automation systems for businesses. We combine AI agents, n8n workflows, and secure infrastructure to automate repetitive tasks — from customer support and scheduling to lead scoring and document processing. Most clients see results within 6–8 weeks.

We work across healthcare, property management, e-commerce, government/smart city, financial services, and professional services. Our solutions are particularly strong for businesses that handle high volumes of customer interactions, scheduling, or document processing.

We're based in Chicago, Illinois. We serve clients nationwide and internationally, with a focus on the US market. All work is done in-house — no offshore outsourcing.

Donna AI is our intelligent assistant that handles customer interactions, scheduling, support tickets, and voice calls. She learns your business context, speaks in your brand voice, and operates 24/7 with human-level accuracy.

DSM Studio is our content creation platform that uses AI to produce marketing materials, social media content, and brand assets. It maintains your brand voice and visual identity across all channels.

We integrate with Slack, HubSpot, Salesforce, Google Workspace, Microsoft 365, Twilio, Stripe, and hundreds of other tools through our n8n workflow engine. If it has an API, we can connect it.

No. Our AI systems augment your team, not replace them. AI handles repetitive, high-volume tasks so your staff can focus on complex work that requires human judgment, creativity, and relationship building. Clients typically see their teams become more productive, not smaller.

Quick Start fixed-fee projects start at $4,000. Monthly retainers start at $1,500/month. Enterprise engagements are custom-scoped. All pricing is transparent with no hidden fees. See full pricing →

Most projects launch in 5–10 weeks depending on complexity. Quick Start fixed-fee projects average 6 weeks. Retainer engagements begin delivering value within the first month. We provide a detailed timeline during the scoping phase.

Monthly retainers can be cancelled with 30 days notice. Fixed-fee projects follow milestone-based payment schedules. We don't lock clients into long-term contracts because we believe our work should speak for itself.

We provide ongoing support through monthly retainer plans that include monitoring, optimization, and new feature development. Quick Start projects include 30 days of post-launch support. All automations are documented for your team.

We track concrete metrics for every project: time saved, revenue recovered, cost reduction, response times, customer satisfaction scores, and conversion rates. Our case studies show real numbers — like 45% admin time saved and $180K revenue recovered for a healthcare practice. See case studies →

We follow Zero Trust architecture with encrypted communications, role-based access controls, regular security audits, and compliance with 17 security frameworks including SOC 2, HIPAA, NIST 800-53, and PCI-DSS. All data is processed on dedicated infrastructure with no shared tenancy.

Yes. Our infrastructure follows HIPAA-aware practices with encrypted data at rest and in transit, role-based access controls, and audit logging. We also maintain SOC 2 alignment and Zero Trust architecture principles.

We offer a free consultation and scoping call where we identify your highest-impact automation opportunities. During the call, we can show live demonstrations of our AI agents and workflow automation. Schedule a call →